Five Tips To Providing Out-of-this-world Customer Service

Take your personal training business to the top with exceptional customer service!

For most people personal training is a luxury. Let’s face it, the service we provide as a personal trainer doesn’t come cheap so it’s important to provide exceptional customer service. When you take the time to do the little extras for your clients, they will sit-up and take notice. It makes it easier for them to continue to do business with you and offer referals which is the life blood of any personal training business.

The following is a list of my top  5 tips to providing out-of-this-world customer service. I’ve used these strategies in my own business and coached many other personal trainers to do the same in their businesses. We have all seen great success and so will you.

Be responsive. This seems like an easy place to start but most people are very neglectful about returning phone calls or emails in a timely manner. Strive to return inquiries as soon as possible and you will be surprised at the response you receive. How many phones or emails have you sent that were either not replied to or took days before you heard back? Did you really want to do business with the individual or organization when they finally did contact you.

Follow-through on promises. If you say you are going to do something then you had better follow-through with your promise. People will remember what you promised and will disappointed when you don’t follow-through. It’s a matter of trust and if you violate that trust then it may be difficult to get it back.  Be accountable to what you will say you will do and then make sure your customer is more then satisfied.

Give them more then what they expect. It feels really good to give people more then they expect from time to time. It shows them that you are thinking about them and care to give a little extra. Send a personalized note thanking them for their continue support for your business. Send flowers on special occassions or event tickets. You don’t need a special occassion to do little extras. It’s your way  of showing your client how much you appreciate their business.

Treat people fairly and equitably.  You certainly don’t want your clients to be frustrated doing business with you. Smooth the way by creating systems that treat everyone fairly and equitably.

Commit to continuing education. As you continue to learn and grow in the industry share this knowledge with your clients. This demonstrates your ongoing committment to continuing education and provides added value to their sessions.

Making people feel good about interacting with you on a daily or weekly basis is what  exceptional customer service is all about. If you make your clients feel special, unique and valued you have a good chance that they will continue to do business with you. Take pride in your customer service and continue to think of ways to build relationships with you clients that are out-of-this-world.