On the Edge - Fitness Educators

A Business Fable….about shedding the three fears that sabotage client loyalty. Written by: Patrick Lencioni I love to read and my two favorite subjects are fitness and business. So my library is full of both types of books. When I like an author I usually buy all of their books. I feel like I get [...]

There’s no denying or getting around it. Today’s customer wants service and not just the same service as before. They want exceptional service and if they don’t get it they are more vocal about it and take their business elsewhere. With so many competitors in the market, customers know they are in a power position [...]

Count it down out loud. 10-9-8-7-6-5-4-3-2-1. In the time it took you to count this out, is about the length of time a prospect will take to decide if they want to do business with you or not. It used to be 30 seconds but thanks to the internet, the abundance or advertising coupled with [...]

I’m sure at one time or another a business has made you feel like your business just wasn’t very important to them. It becomes apparent when they don’t return phone calls or emails in a timely manner. Or they don’t respond at all! How about when you ask for help only to discover the person doesn’t [...]

Take your personal training business to the top with exceptional customer service! For most people personal training is a luxury. Let’s face it, the service we provide as a personal trainer doesn’t come cheap so it’s important to provide exceptional customer service. When you take the time to do the little extras for your clients, [...]